Question 1

Are your fragrances authentic?

Accepted Answer

Every bottle is sourced direct or via authorised channels, sealed, and inspected before dispatch. We do not stock testers, decants, or unsealed stock.

Question 2

Where do you ship?

Accepted Answer

We currently ship across the United Kingdom. Standard tracked delivery is 2–3 working days from dispatch. International shipping is available on request — please contact us.

Question 3

What is your returns policy?

Accepted Answer

Sealed, unopened bottles can be returned within 14 days of delivery for a full refund. Opened fragrance cannot be returned for hygiene reasons unless faulty.

Question 4

Which payment methods do you accept?

Accepted Answer

We accept all major cards and Klarna via Stripe at checkout. Bank transfer is available for in-store and high-value orders — see the Contact page for details.

Question 5

Do you offer samples or decants?

Accepted Answer

Not at present. The Bureau is a full-bottle boutique. The Concierge chat (bottom right) can help you decide before purchase.

Question 6

What do longevity and projection mean?

Accepted Answer

Longevity is how long a fragrance remains on the skin (we score 0–10). Projection (also called sillage) is the scent's diffusion — how far it carries from the wearer. Both are listed on each product.

Question 7

Can I layer two fragrances?

Accepted Answer

Yes — many of our pieces are designed to be combined. Each product lists suggested layering partners; ask the Concierge for personalised pairings.

Question 8

How should I store my perfume?

Accepted Answer

Keep bottles upright, away from direct sunlight and heat. Properly stored, modern fragrance maintains its character for 3–5 years from opening.

Question 9

Do you offer gift wrapping or in-store consultations?

Accepted Answer

Yes. Walk-ins are welcome during opening hours and consultations can be booked by appointment. See the Contact page for boutique hours.

Frequently Asked